General Terms and Conditions

These Terms and Conditions set out the rules for using 24Vip. They explain the relationship between you and us, and the responsibilities that apply when you register, make deposits, play games or request withdrawals. By accessing or using our site you accept these terms and any updates we publish from time to time.

Account responsibilities

You must provide accurate, up-to-date personal information when registering and keep your account details secure. You are responsible for all activity that occurs under your account. If you suspect unauthorised access or a breach of security, contact our support team immediately. We may suspend, limit or close accounts where we reasonably suspect fraud, money laundering, abusive behaviour or breach of these terms.

Eligibility requirements

To use 24Vip you must be at least 18 years old and legally permitted to gamble in the jurisdiction where you reside. We may restrict access from certain countries; it is your responsibility to ensure that participation in real‑money gambling is lawful where you are located. We may ask for documentation to verify your identity, age and address before allowing play or processing withdrawals.

Acceptable platform use

Our platform must only be used for lawful, personal gambling. Prohibited activity includes, but is not limited to, collusion, use of automated tools or bots, provider exploitation, attempted chargeback abuse and third‑party account use. Any attempt to manipulate game outcomes, exploit promotions or otherwise misuse the service may result in forfeiture of winnings and account closure.

General bonus and promotion rules

Promotions, bonus offers and free spins are subject to specific terms which will be made available when each offer is promoted. Typical conditions include minimum deposit requirements, wagering requirements, eligible games, maximum bet limits and expiry periods. Bonuses are non-transferable and may be withheld or reclaimed if we reasonably suspect abuse or breach of promotional rules.

Deposits and withdrawals

Available payment methods and limits are listed in the cashier. All deposits and withdrawals are subject to checks, verification and our anti-money laundering procedures. We may require identity documents before releasing funds. Withdrawals will be processed to the original funding source where reasonably possible and may be subject to minimums, maximums and processing times. We reserve the right to apply account limits or payment holds where required for security or compliance reasons.

Dispute resolution

If you have a complaint, please contact customer support so we can investigate. We aim to resolve disputes promptly and fairly. If an issue remains unresolved, we will provide details of our internal complaints process and explain any further steps you may take under applicable consumer protection laws.

Updates to terms and conditions

We may amend these Terms and Conditions from time to time. Changes will be posted on the site and where appropriate notified to account holders. Continued use of 24Vip after changes have been published constitutes acceptance of the revised terms. If you do not agree with an update, you should stop using the service and close your account.