Responsible Gambling
At 24Vip we are committed to safer gambling and to making sure play remains fun and under your control. We put player safety first and provide straightforward tools and guidance so you can manage your activity, protect your finances and take a break whenever you need one.
Our player protection principles
We believe in clear, fair and practical protection for every account. That means giving players easy-to-use controls, prompt responses when support is needed and clear information about the options available to limit play. We take concerns seriously and act quickly to help customers manage their activity.
Activity-control tools
To help you stay in control we provide a range of tools that can be applied to your account. These include:
- Deposit limits you can set and change at any time
- Session time reminders and reality checks to help monitor play
- Cooling-off periods for short breaks
- Self-exclusion for longer-term blocking of access
Deposit and loss limits
You can set daily, weekly or monthly deposit limits to control how much you add to your account. Loss limits are also available to help limit net losses over a chosen period. These settings are designed to be changed by you, but a reduction may take effect immediately while any increases may be subject to a short waiting period for your protection.
Time limits and account breaks
Time limits and automatic session reminders help you avoid extended play. If you need a break you can use a cooling-off period which temporarily restricts access to your account. For longer breaks you can choose self-exclusion to block access for a defined period.
Self-exclusion
Self-exclusion is available for players who need to stop betting for a set time. During self-exclusion your account will be blocked and access prevented for the agreed period. If you decide to reinstate play after the period ends, we encourage you to review and, if appropriate, adjust your limits first.
Signs of problematic behaviour
- Spending more time or money than intended
- Chasing losses or increasing stakes to recover money
- Neglecting work, family or social commitments
- Feeling anxious or upset about betting
Practical tips for staying in control
- Set deposit and loss limits before you play
- Use session reminders and stick to them
- Only gamble with money you can afford to lose
- Take regular breaks and review your activity
- Talk to someone you trust if gambling is causing concern
Professional help and support organisations
If you or someone you know needs extra help, please seek professional support. In the UK, organisations such as GamCare, GambleAware and Samaritans offer confidential advice and guidance. You can also speak to your GP or local health services for further help. If you need assistance from us to restrict access or to discuss responsible-gambling options, please contact [email protected].