Get in Touch With Our Team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback and complaints. If you need help with document verification, a pending withdrawal or a site fault, our advisers will guide you promptly by email, phone or live chat during support hours. Our team also handles privacy enquiries and payments queries and can point you to authorised responsible gambling organisations for further assistance via the channels listed below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email replies usually within 24 hours; for account, verification and technical help) |
| General enquiries | [email protected] (general enquiries including billing and verification) |
| Affiliate enquiries | [email protected] (partner and commission enquiries; account managers available) |
| Phone | +44 20 7946 5823 (calls answered Mon-Fri; voicemail checked out of hours) |
| Working hours | Live chat: 24/7; Phone: Mon-Fri, 09:00-18:00 |
Email Support
For detailed requests, account issues or any matter needing documents, email is the preferred contact method. Please send enquiries to [email protected] with a clear subject line and your current contact details so we can respond without delay. Attaching relevant documents and account identifiers speeds up handling; incomplete or vague messages may delay a resolution.
Contact Form
Response Time
Our support team aims to respond promptly. Most enquiries are answered within one business day; more complex issues may take longer depending on their nature and any necessary verification. If a query requires extra time we will keep you informed and provide an estimated timeframe. For urgent matters please use live chat for the fastest response.
Feedback
Have an idea or suggestion for 24Vip? We’d love to hear it. Send feedback, bug reports or feature requests and our team will review every submission carefully. Your input helps us improve site features, promotions and the overall player experience. Drop us a line at [email protected] or use the live chat and we’ll consider your suggestions for future updates.